Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Vybora Cases & Connect.

Returns

If you change your mind about your purchase, you can request a return within 14 days of receiving your order. Please contact us at yendiberry@hotmail.co.uk to request a return.

Items must be returned in their original condition and with their original packaging where applicable. Customers are responsible for taking reasonable care of items while they are in their possession.

Faulty or Incorrect Items

If your item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible at yendiberry@hotmail.co.uk with your order details and photographs where appropriate. We will work with you to resolve the issue in accordance with your legal rights.

Refunds

Once your returned item has been received and checked, we will process your refund within the required timeframe. Refunds will normally be made to the original payment method.

Where a customer exercises their legal right to cancel an online purchase, the standard delivery charge will also be refunded. Any additional cost paid for an upgraded delivery service is not refundable.

Return Postage

If you are returning an item because you have changed your mind, you may be responsible for the return postage cost unless otherwise agreed. If an item is faulty, damaged or incorrect, please contact us before returning it so we can advise you on the next steps.

Contact Us

For any return or refund questions, please contact us at yendiberry@hotmail.co.uk.