Terms of service
VYBORA CASES & CONNECT
TERMS OF SERVICE
Last updated: 18 August 2026
1. ABOUT US
Welcome to VYBORA CASES & CONNECT.
VYBORA CASES & CONNECT is the trading name of Yendi Williamson, a UK-based online business selling mobile phone cases and related accessories.
Business name: VYBORA CASES & CONNECT
Owner: Yendi Williamson
Business address: 72 Somerset Road, London, N18 1HG, United Kingdom
Email: yendiberry@hotmail.co.uk
By using our website or placing an order, you agree to these Terms of Service. These Terms do not affect your legal rights as a consumer.
2. OUR PRODUCTS
We make every reasonable effort to ensure that our product descriptions, photographs, colours and other information are accurate.
Colours may appear slightly different depending on your device or screen.
Our phone cases are non-personalised unless a product description specifically states otherwise.
3. ORDERS
When you place an order, you are offering to purchase the products selected.
We will send an order confirmation to the email address you provide.
We reserve the right to cancel an order where a product is unavailable, there is an obvious pricing error, or there is a genuine reason relating to fraud or security.
If we cancel an order after payment has been taken, you will receive a refund.
4. PRICES AND PAYMENT
All prices are shown in UK pounds sterling (£).
Any applicable delivery charges will be shown before you complete your purchase.
We accept the payment methods available through our Shopify checkout.
You are responsible for providing accurate billing and delivery information.
5. DELIVERY
We aim to dispatch orders within the timeframe stated on our website or in your order confirmation.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including postal or courier delays.
If your order is significantly delayed, please contact us at yendiberry@hotmail.co.uk.
6. CANCELLATIONS AND RETURNS
For online purchases, you generally have the legal right to cancel your order within 14 days of receiving your goods.
If you wish to cancel your order, please contact us at yendiberry@hotmail.co.uk.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
Unless the goods are faulty, damaged or not as described, you will normally be responsible for the cost of returning unwanted goods.
Returned goods should be handled with reasonable care. You may be responsible for any reduction in value caused by handling the goods beyond what is reasonably necessary to inspect them.
7. REFUNDS
Where you validly cancel an order, we will process your refund in accordance with applicable consumer law.
We may wait until the returned goods have been received, or until you provide evidence that they have been sent back, before processing the refund where permitted by law.
8. FAULTY, DAMAGED OR INCORRECT GOODS
If you receive a faulty, damaged or incorrect product, please contact us at yendiberry@hotmail.co.uk.
Please provide your order number and photographs of the issue where appropriate.
We will work with you to provide an appropriate remedy in accordance with your legal rights.
Nothing in these Terms removes or limits your statutory consumer rights.
9. USE OF OUR PRODUCTS
Our phone cases are designed to provide protection and style, but no phone case can guarantee that a phone will never be damaged.
We are not responsible for damage caused by misuse, accidents or use of a product outside its intended purpose, except where the law states otherwise.
10. INTELLECTUAL PROPERTY
Our business name, photographs, graphics, product descriptions, logos and other website content belong to or are lawfully used by VYBORA CASES & CONNECT.
You must not copy or reproduce our content for commercial purposes without our permission.
11. WEBSITE USE
You agree to use our website lawfully and responsibly.
You must not use our website for fraudulent or unlawful purposes, attempt to gain unauthorised access to our systems, interfere with website security, or knowingly introduce malicious software.
12. THIRD-PARTY SERVICES
Our website may use third-party services, including Shopify, payment providers and delivery providers.
These services may have their own terms and privacy policies.
13. PRIVACY
We process personal information in accordance with our Privacy Policy.
Please read our Privacy Policy for information about how we collect, use and protect your personal information.
14. LIABILITY
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
Nothing in these Terms removes or limits your statutory consumer rights.
15. EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failures caused by circumstances outside our reasonable control, such as serious postal disruption, severe weather, natural disasters, strikes, government action or major technical failures.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, products, services or legal requirements.
The Terms applying to an order will normally be the version available when the order is placed.
17. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
18. CONTACT US
If you have any questions about these Terms, your order or our products, please contact:
VYBORA CASES & CONNECT
Trading name of Yendi Williamson
72 Somerset Road
London
N18 1HG
United Kingdom
Email: yendiberry@hotmail.co.uk